Skip navigation
All Places >

News

Log in to follow, share, and participate in this community.

Recent Activity

gennyr
eBay posted their Autumn Seller Updates for both eBay US and eBay UK. I encourage you to read through the updates so that you’re aware of the changes, but here are some highlights:   HTTPS content   “The Google Chrome browser now displays the message "Not secure" in its address bar when users visit HTTP pages or HTTPS pages that include non-secure… (Show more)
in News
kwallace
Monsoon will be closed on Monday, September 3rd in observance of Labor Day.   Email support is available on a limited basis during federal and corporate holidays. We will resume normal hours of operation on Tuesday, September 4th, 2018.   If you need urgent support during the holiday, pleasecontact Support and put the word "Urgent" in the subject… (Show more)
in News
kwallace
When is the last time you backed up your Monsoon data? Do you have a recovery plan in place if something happens to your data? If you aren’t backing up your Monsoon data, then please read our article below on why backups are important. What is a backup?We’ve all heard that we need to back up our important data. Baby pictures, videos of our… (Show more)
in News
kwallace
Some FBA sellers have reported an issue with FBA orders not importing into Monsoon. If you notice that you are missing FBA orders in Monsoon, or see that large batches of orders are importing all at once, you may be impacted by this issue. This appears to be a problem on Amazon’s end and we are working with their support team to find a solution.  … (Show more)
in News
jons
Hello everyone,   Earlier this year, we launched the Monsoon Cloud preview application, which gave you an idea of what’s possible with your data, how we may use it in a web-based product, and how it could help you manage your business. Since we launched the Monsoon Cloud preview, we’ve learned a lot from you about what you’d like to see in the… (Show more)
in News
noahs
Hello All,   We recently switched to a new technical support ticketing system in order to help you with technical issues in a more efficient manner. During the transition, we have faced a number of challenges and we feel we are now on track to overcome those issues.   One particular challenge has been the new system sending repeated ticket… (Show more)
in News
kwallace
Monsoon will be closed on Wednesday, July 4th in observance of Independence Day.   Email support is available on a limited basis during federal and corporate holidays. We will resume normal hours of operation on Thursday, July 5th, 2018.   If you need urgent support during the holiday, please contact Support and put the word "Urgent" in the… (Show more)
in News
gennyr
As of July 1st, eBay UK is making changes to the eligibility requirements for eBay Premium Service. You can read about the new requirements here and in the screenshot below:     In Monsoon Version 5.13, we’ve added two additional eBay UK Premium Shipping methods to satisfy the requirement – Free Standard 1-3 day and Express 1-2 day delivery.   If… (Show more)
in News
kwallace
[Update July 3, 2018] We have identified the underlying cause as being due to an Amazon change and will be releasing a version update within the week that will comply with this change.   Some FBA sellers have been reporting issues with newly submitted FBA items not listing on Amazon. If you notice newly submitted FBA SKUs getting stuck in the Fix… (Show more)
in News
gennyr
Some Monsoon sellers received the following email from Amazon regarding Rhode Island tax law:   Under a new Rhode Island state law, Amazon is required to disclose to the Rhode Island tax authority the following information about sellers who made sales to Rhode Island customers in 2017:   Seller contact information (name and address).   To comply… (Show more)
in News
Load more items