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noahs
Hello All,   We recently switched to a new technical support ticketing system in order to help you with technical issues in a more efficient manner. During the transition, we have faced a number of challenges and we feel we are now on track to overcome those issues.   One particular challenge has been the new system sending repeated ticket… (Show more)
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kwallace
Monsoon will be closed on Wednesday, July 4th in observance of Independence Day.   Email support is available on a limited basis during federal and corporate holidays. We will resume normal hours of operation on Thursday, July 5th, 2018.   If you need urgent support during the holiday, please contact Support and put the word "Urgent" in the… (Show more)
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gennyr
As of July 1st, eBay UK is making changes to the eligibility requirements for eBay Premium Service. You can read about the new requirements here and in the screenshot below:     In Monsoon Version 5.13, we’ve added two additional eBay UK Premium Shipping methods to satisfy the requirement – Free Standard 1-3 day and Express 1-2 day delivery.   If… (Show more)
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kwallace
[Update July 3, 2018] We have identified the underlying cause as being due to an Amazon change and will be releasing a version update within the week that will comply with this change.   Some FBA sellers have been reporting issues with newly submitted FBA items not listing on Amazon. If you notice newly submitted FBA SKUs getting stuck in the Fix… (Show more)
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gennyr
Some Monsoon sellers received the following email from Amazon regarding Rhode Island tax law:   Under a new Rhode Island state law, Amazon is required to disclose to the Rhode Island tax authority the following information about sellers who made sales to Rhode Island customers in 2017:   Seller contact information (name and address).   To comply… (Show more)
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gennyr
As we’ve mentioned in earlier posts, eBay is in the process of rolling out their new product-based shopping experience - you can check out the details in their Spring Seller Update, linked here. If you sell on eBay, all you will need to do as part of this process is grant Monsoon access to your eBay seller account.   The screenshot below shows the… (Show more)
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gennyr
As mentioned in the eBay Spring Seller Update, eBay is no longer allowing 14-day returns, but instead supports the following 5 options:   Final Sale  (No returns accepted) 30-day buyer-paid returns 30-day free returns 60-day buyer-paid returns 60-day free returns   You can select these options within your eBay Shipping Rules in Monsoon (Settings… (Show more)
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gennyr
There are a number of links in our Monsoon Help that I point users to fairly often when discussing various workflows and features, so I thought it would be good idea to share those here. If there are other Help links that you have found to be especially helpful or use often, please share in the comments!   To import inventory from the File menu -… (Show more)
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gennyr
On May 25th, the EU will start enforcing the GDPR (General Data Protection Regulation), which is a set of rules that serves to provide stricter protections for data privacy of individuals residing in the EU. As part of this, there are also new guidelines for the collection of consumer data. You’ve likely noticed a lot of companies updating their… (Show more)
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kwallace
The Monsoon Community site will be down on Friday, April 27th for scheduled maintenance.   The outage is expected to begin at approximately 12 pm Pacific time and last for up to 6 hours.   If you need assistance during this time, please contact our support team.
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