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gennyr
As mentioned in the eBay Spring Seller Update, eBay is no longer allowing 14-day returns, but instead supports the following 5 options:   Final Sale  (No returns accepted) 30-day buyer-paid returns 30-day free returns 60-day buyer-paid returns 60-day free returns   You can select these options within your eBay Shipping Rules in Monsoon (Settings… (Show more)
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gennyr
There are a number of links in our Monsoon Help that I point users to fairly often when discussing various workflows and features, so I thought it would be good idea to share those here. If there are other Help links that you have found to be especially helpful or use often, please share in the comments!   To import inventory from the File menu -… (Show more)
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gennyr
On May 25th, the EU will start enforcing the GDPR (General Data Protection Regulation), which is a set of rules that serves to provide stricter protections for data privacy of individuals residing in the EU. As part of this, there are also new guidelines for the collection of consumer data. You’ve likely noticed a lot of companies updating their… (Show more)
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kwallace
The Monsoon Community site will be down on Friday, April 27th for scheduled maintenance.   The outage is expected to begin at approximately 12 pm Pacific time and last for up to 6 hours.   If you need assistance during this time, please contact our support team.
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kwallace
In version 5.9, Monsoon added the ability to set a unique handling time for items within the Books, Music, VHS Videos, and DVDs categories for your Amazon Home Market. This can be done by editing the value of the Lead Time to Ship (In Days) field for any given SKU on the My Inventory tab.   The Lead Time to Ship field can be found below the… (Show more)
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gennyr
Some Monsoon sellers received the following email from Amazon regarding Rhode Island tax law:   Under a new Rhode Island state law, Amazon is required to disclose to the Rhode Island tax authority the following information about sellers who made sales to Rhode Island customers in 2017:   Seller contact information (name and address).   To comply… (Show more)
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jons
In our January announcement, we talked about Monsoon Analytics, our move to the cloud, and what to expect in 2018. We’re already synchronizing your orders and inventory from your desktop application to the cloud, and we’re well on our way to migrating repricing to the cloud which will significantly reduce the load on your server’s hardware.  … (Show more)
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gennyr
The last area that I want to cover is geared more toward BMVD sellers and entails actual, physical cleaning: Cleaning up your shelves. Our analysis shows that the salability of an item (excluding textbooks and other seasonal items) decreases dramatically after 90 days.   Everyone has a different strategy and criteria for culling inventory, but… (Show more)
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gennyr
In Part 1, I covered pricing rule and custom pricing strategy clean-up, and recommended filtering for Classifications that you might have included in those rules before deleting them. I don’t want you to delete any rules that are in use, but I do want you to consider removing Classifications and Smart Classifications that are not in use.… (Show more)
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gennyr
eBay recently published their Spring Seller Update with information about the changes and enhancements that they have planned for the coming year - you can check it out here. One of the most compelling features is their move to a product-based shopping experience, where a buyer can more easily view the various offers for a particular product… (Show more)
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