Monsoon Webscan & Receiving Issue

Blog Post created by mclswain on Nov 16, 2017

New This problem has now been resolved. Please contact us at if you experience any further issues.



We have identified an issue with one of our services today that affects the ability to receive new products and WebScan. Our Engineering team is currently working to resolve the issue.


When attempting to search for an item in Monsoon or WebScan you may receive one of the following two errors.


There is an error in XML document (0,0)
Start tag expected, '<' not found

Thank you for your patience while we work through this issue. We will update this post as more information is available.