We recently added a feature in Monsoon that has been helping sellers reduce the number of returns they receive and increase the accuracy of filling their orders.
Starting in version 5.7, you have the option to print your item notes on your packing slips.
Do you receive customer service inquiries or return requests from buyers that disagree with or overlooked the condition of the item they purchased?
Buyers sometimes have questions about the condition of the item they purchased due to the time between purchase and delivery. If you print your item notes on your packing slips, it can remind the buyer about the item they purchased and the condition the item is in.
Do you ever pick, pack, and ship the wrong item due to a slight variation in the condition of multiple items?
If you print your item notes on your packing slips, it will help you with quality control to make sure you’re picking the correct item with the condition that matches what the buyer ordered.
How do I start printing item notes on my packing slips?
You can start printing item notes on the Monsoon default and your custom packing slips by going to the Packing Slips section of Monsoon (Settings Tab > Packing Slips) and selecting the "Print item notes on packing slips" option.