As mentioned in the eBay Spring Seller Update, eBay is no longer allowing 14-day returns, but instead supports the following 5 options:
- Final Sale (No returns accepted)
- 30-day buyer-paid returns
- 30-day free returns
- 60-day buyer-paid returns
- 60-day free returns
You can select these options within your eBay Shipping Rules in Monsoon (Settings -> eBay -> Shipping Rules). If you wish to offer 30-day buyer-paid returns, for example, you can select “Buyer” and “30 days” in the drop down menus, as in the screenshot below. If you wish to offer 30-day free returns, you would select “Seller” and “30 days” in the drop down menus.
Monsoon will still display the legacy 14-day option for now, but this option will be removed in an upcoming release and any listings with a 14-day policy will automatically be updated to 30 days.