As mentioned in the eBay Spring Seller Update, eBay is no longer allowing 14-day returns, but instead supports the following 5 options:
- Final Sale (No returns accepted)
- 30-day buyer-paid returns
- 30-day free returns
- 60-day buyer-paid returns
- 60-day free returns
You can select these options within your eBay Shipping Rules in Monsoon (Settings -> eBay -> Shipping Rules). If you wish to offer 30-day buyer-paid returns, for example, you can select “Buyer” and “30 days” in the drop down menus, as in the screenshot below. If you wish to offer 30-day free returns, you would select “Seller” and “30 days” in the drop down menus.
Monsoon will still display the legacy 14-day option for now, but this option will be disabled in an upcoming release.
Update: Per eBay, certain product categories have unique retail standards and sellers will be able to offer variations on the new returns policy options. Categories that will continue have the option to offer 14-day returns include Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.