eBay Seller Updates

Blog Post created by gennyr Employee on Aug 7, 2018

eBay posted their Autumn Seller Updates for both eBay US and eBay UK. I encourage you to read through the updates so that you’re aware of the changes, but here are some highlights:


HTTPS content


“The Google Chrome browser now displays the message "Not secure" in its address bar when users visit HTTP pages or HTTPS pages that include non-secure HTTP content. Starting September 15, 2018, you will be required to use secure HTTPS content when you list items on eBay based on Google's HTTPS mandate.”


Note: this means that if you have HTTP image urls, the associated SKUs will not list. This applies to listing submitted through both eBay US and eBay UK.


Media Price Increase (for eBay US only)


“Starting September 15, 2018, the final value fees for Books, and DVDs & Movies categories will increase from 9.15% to 12% for Store subscribers and from 10% to 12% for non-Store sellers.


Starting September 15, 2018, the final value fees for the Music category will also increase from 9.15% to 12% for both Store subscribers and non-Store sellers, with the exception of the Records category, which will remain at 9.15% for Store subscribers and 10% for non-Store sellers.”



Service Metrics and Shipping


“In the 2018 Summer Seller Update , we announced new competitive insights with service metrics and peer benchmarks that give you additional visibility into the status of your buyers' "item not as described" and "item not received" requests. These service metrics will help you identify listings that aren't meeting buyer expectations and manage your business better. The service metrics dashboard is now live in the Performance tab in Seller Hub. Guidance is available to help you improve your metrics if needed and you can see your specific listings that may need to be updated.


As a reminder, starting October 1, 2018, if you have very high rates of "item not as described" returns you may be subject to additional 4% final value fee in affected categories based on the Service Metrics policy. Maximum fee caps do not apply to the additional 4% final value fees. See our selling fees article for more information on how final value fees are calculated.”


eBay UK details here.



Product-based Shopping Experience


We’re continuing to meet eBay’s required changes to support their Product Based Shopping/Shop by Product experience, which eBay has been rolling out in phases over the course of the year. eBay hasn’t announced any time-frames as of yet for migrating Media categories to the new experience for eBay US or UK, but we’ll continue to keep you updated as we hear more.