Error: “Received order from [market] with unknown SKU: [sku].”

Document created by noahs Employee on Apr 14, 2017
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“Received order from [market] with unknown SKU: [sku]. You must process this order outside of Monsoon.”


Event Viewer


An item must be listed through Monsoon Marketplace in order for the software to be able to recognize when that item sells. When Monsoon Marketplace sees an order for an item that is not in the database, you may notice this error in the Event Viewer. To avoid this issue in the future, you will need to remove those listings from the marketplace and relist them through Monsoon Marketplace. In the meantime, the order in question will need to be processed directly on the marketplace.