WebScan tips

Document created by neilt Employee on May 16, 2017
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How do I add new users to our WebScan account?

  1. Log in as the Administrator (the initial account created for you by Support).
  2. Click Users.
  3. Add the name of the user (Usernames must be unique to each user.)
  4. Create a username and a password.


How do I set up receiving rules in WebScan?

Using an Administrator account, you can set up receiving rules in WebScan to gauge what types of items will be accepted into Monsoon Marketplace.

Select the Receiving Rules tab and then click Add Receiving Rule. Then use the check boxes, drop-downs, and fields to create your rule. Typically you will want to mirror the rules that you have set up in Monsoon Marketplace to achieve the most accurate results.


When I sign in to WebScan, what does the number in the Calls column represent?

The number in WebScan’s Calls column is a total of all scanned items from all users:

  • Accepted
  • Rejected
  • Invalid


How can I restore a WebScan username that I accidentally deleted?

Unfortunately, it is not possible to restore a username that you have removed from your WebScan account. When you remove a user the username is disabled rather than deleted from the database entirely – this means the username permanently remains in your system. If you would like to re-create a user, we recommend creating a brand-new username.